If you have lost your password, you have to contact the server administrator. Since your password is encrypted, even the administrator will not be able to know what it was. Therefore the server administrator will issue a new password which you can change by yourself later.

You can change your profile (screen name, password, phone number, etc.) at [Menu] - [Personal Settings] - [My Profile].

A message or file sent to a user who is away or offline will be saved in the server until the user is available. When the user logs in, CoolMessenger will send out a notice that a message or file has been sent.

When it comes to sending a message, the size of message should be less than 30Kb, whilst the size of sending file should not be over 2GB.

Check the "Sign in automatically" checkbox on the login dialogue to set CoolMessenger to login automatically when you turn on the computer. You can also set it up by going to [Menu] - [Settings] and checking "Connect automatically when messenger runs" check box.